Privacy Policy

Last updated: April 26, 2023

At Vigàn Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, use our services, or visit our website.

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information we collect
We may collect and process the following types of information about you:

1.1 Personal information: This includes information you provide when you register for an account, subscribe to our newsletter, or communicate with us. This may include your name, email address, phone number, mailing address, and other information you choose to provide.

1.2 Technical information: We may automatically collect information about your device, browser, and how you use our website. This may include your IP address, operating system, browser type, pages you visit, and other information related to your visit to our website.

1.3 Cookies and similar technologies: We use cookies and similar technologies to enhance your experience, gather general visitor information, and track visits to our website. You can manage or disable cookies in your browser settings.

How we use your information
We may use the information we collect for the following purposes:

2.1 To provide and improve our services: We use your information to provide, maintain, and improve our services, respond to your inquiries, and tailor our services to your preferences.

2.2 To communicate with you: We may use your information to send you newsletters, promotional materials, or other information related to our services or industry.

2.3 To maintain security: We may use your information to detect, prevent, or address security issues, protect against fraud, and comply with applicable laws and regulations.

Disclosure of your information
We may share your personal information with:

3.1 Service providers: We may share your information with third parties who provide services on our behalf, such as payment processing, website hosting, and email delivery.

3.2 Legal requirements: We may disclose your information if required by law, in response to a legal process, or to protect the rights, property, or safety of Vigàn Group, our users, or the public.

Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your rights
You may have certain rights concerning your personal information under applicable data protection laws, such as the right to access, correct, or delete your personal information, or object to its processing. To exercise these rights, please contact us using the details provided below.

Changes to our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:

Vigàn Group
[Address]
Tirana, Albania
Email: [email address]
Phone: [phone number]

6. Third Party Access to Your Data

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Envato Pty Ltd

For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.